If a lid won't pop

1. Open your orders

   Sign in to the store where you bought the set and find the order.

2. Choose return or replace

   Pick the item and the reason. Missing parts and dried-out dough usually qualify for a replacement.

3. Pack it up

   Use the label or drop-off option the store gives you, and keep the receipt of the return.

4. Refund or new set

   The store sends the refund or the replacement once the return is processed.

We can't see or change orders, because purchases don't happen on this site. If something about a set seems wrong, tell us at contact@playdoh.pages.dev and we'll check the product page too.

Before you send it back

• Unopened cans should be soft. If one arrives hard, mention it as damaged.
• Keep small parts together until you're sure the set is complete.
• Return windows depend on the store and are shown on your order.